Frequently Asked Questions

Because there's no main contractor in the chain, you avoid the 15%+ markup a main contractor adds on top of M&E works. You get full design, compatibility and compliance in one package, paid on simple terms, with one accountable partner.

A main contractor typically adds at least 15% to the M&E scope for management and risk. Appointed directly, that markup disappears — you pay the M&E price, not the M&E price plus a middleman.

Yes — that's the core model. Your architect nominates M&E Solutions, you appoint us directly, and we deliver the design, compatibility and compliance the architect specifies, keeping the architect fully in control of design.

10% on design (project month), 60% before materials are ordered (project month), 30% on completion (next month). That's the whole payment schedule — no retention, no JCT, no Net-60/90 chain.

Retention exists to protect a client against a main contractor's default — and JCT contracts govern client-main-contractor relationships. Appointed directly, neither applies: our simple 10/60/30 terms are our contract, and your finance covers the works.

You pay us directly with your own finance: 0% point-of-sale finance (12-24 months on smaller works), green loans from ~3.5% APR, the 0-3% Warm Homes Loan on heat pumps, or a remortgage advance. The credit agreement is with your lender, never with us.

Registered engineers and partner specialists under the M&E Solutions brand — Gas Safe registered engineers, NICEIC-approved electricians, MCS-certified heat pump partners — supervised and quality-controlled by us, with full design and compliance responsibility.

The full position is on our certification register. In short: CPVC fire-sprinkler installer training (2016, renewal in progress); manufacturer installer authorisation in progress; independent third-party fire installer certification (IFC SDI-22/SDI-25) planned for 2027 and not yet applied for; Gas Safe/NICEIC/MCS/TrustMark/CHAS and Which? Trusted Trader registrations are in progress and are not claimed as held until granted. Statutory gas and electrical work is carried out by appropriately registered engineers, and grant-funded work is delivered with MCS-certified partners. No BAFE, FIRAS or LPCB accreditation is claimed.

Yes — brand-accredited installations unlock extended manufacturer warranties (up to 10 years on boilers, for example). Our own workmanship warranty is stated in the written quotation; we do not describe it as insurance-backed unless the relevant policy is in force and disclosed.

We cover the whole of London plus Essex, Kent, Surrey, Hertfordshire, Berkshire, Buckinghamshire and East Sussex. See our Areas We Cover page for the full list.

24/7 emergency cover is available. Typical response is same-day for boiler breakdowns and leaks; maintenance contract members get priority response.

Yes — gas safety certificates (CP12) every 12 months and EICRs every 5 years, delivered digitally, with automatic renewal reminders and maintenance-contract pricing.